Terms + Conditions
Terms of Booking & Booking payment
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require full payment to be paid in advance,
Booking payments must be 'cleared funds' before a booking can be confirmed. Payments are only refundable under the conditions set-out here within.
Payments can be made online as well as by digital bank transfer or cash. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
Check-in by: 15:00pm and before 22:00pm on day of arrival (can be varied by arrangement)
Check-out by: 10:00am on day of departure
Cancellation, Returned Payment & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Payments are only returned in accordance with the following conditions;
Cancellation made 30 days or more in advance of arrival date = Full payment refund
Cancellation made less than 30 days of arrival date = 50% of payment refund
Cancellation made 7 days or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their payment. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs will incur a replacement charge per key / fob lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the guests, otherwise collection can be arranged.
Smoking
Smoking or vaping of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed throughout the accommodation and gardens and is in accordance with the Health Act 2006.
Pets & Service Dogs
We only accept pets or service dogs in the ground floor bedroom suite (Dungeon) and not in the Abbots Room (2nd floor).
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Accessibility Statement
General Information
We are committed to ensure an appropriate accommodation service for prospective guests with disabilities. Due to the layout of Abbot’s Tower, we lack facilities for guests with severe mobility limitations but we are trying to make our home as accessible as we can. We welcome any enquiries from guests with disabilities so we can discuss their needs and all reasonable attempts will be made to meet these.
Assistance dogs welcome in ground floor rooms
Building has a current Fire Risk Assessment
Fire alarm is audible only
Emergency information can be communicated verbally on request
Copies of public transport timetables are available
The nearest train station is Dumfries (7 miles from Abbot’s Tower). Guest collection can be arranged
The nearest bus service is 0.5 mile from Abbot’s Tower. Guest collection can be arranged
A list of local taxis is available
Assistance with luggage is offered
All rooms have tea making facilities with cordless kettles
Mobile phone coverage is adequate for most networks outside the building, however we cannot guarantee coverage within the building due to the thickness of the stone walls
Our breakfast menu and guest information can be provided in large print and/or described verbally
A variety of dietary requirements can be catered for with advance notification
A designated guest fridge is available for medications/insulin/special foods etc
People with nut allergies should be aware that we do use nuts in the kitchen
People allergic to dog fur should be aware that there is a family pet on the premises
Access to Abbot’s Tower
Plenty of parking available, surfaced with gravel, immediately in front of the house
The ground floor entrance and ground floor guest suite (Dungeon) and bathroom are level throughout.
Most, but not all of the Garden is level and easily accessible
The Garden Room is located up an inclined footpath and is therefore not on the same level as the Tower.
Access to Bedrooms
The Dungeon Suite is accessed off the ground floor entrance and is all on one level. The bathroom fittings are standard with a shower over bath arrangement.
The Abbot’s Room is on the second floor and is accessed from the main spiral staircase. The ensuite bathroom has a walk in shower with a tray height of 6cm. Bathroom fittings are standard.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.